- BOOKINGS AND DEPOSIT
- A deposit is required at the time of booking and is refundable if the requested. Booking cannot be confirmation by us for whatsoever reasons. To affect a booking, a 25% deposit will be required. Payment of deposit however does not guarantee a confirmed booking as it is subject to the availability of air seats and ground arrangements (accommodation, sightseeing and tours, transfers and meals where applicable).
BALANCE / FULL PAYMENT
Balance or full payment must be paid for the confirmed booking at least 21 days prior to the date of departure. Failure to comply will result in an automatic cancellation and forfeiture of deposit paid or otherwise subject to prior agreement.
Cancellation must be made in writing to avoid any misunderstanding. In the event of cancellation of tour reservation after settlement of deposits and /or full payment the following charges will apply:
Period Prior Tour
(% of Package Price)
More than 30 days Deposit 21 – 30 days 30% or deposit if greater 11 – 20 days 40% or deposit if greater 08 – 10 days 80% or deposit if greater Less than 07 days 100%
Note: Visa application fee is non applicable.
ALTERATIONS TO TOUR COMPONENTS
Four Ocean Vacation Sdn.Bhd reserves the right to omit and /or change the components of a tour should conditions necessitate or to offer substitutes of similar value with or without prior notice. This applies to flights, accommodation, sightseeing and tours, transport, meals and the services of an accompanying tour manager.
Four Ocean Vacation Sdn.Bhd shall not be responsible for any injury, damage , loss delay , additional expense or inconvenience caused directly or indirectly to tour member by force majeure or other events which are beyond Panorama ’s control , such as war, civil disturbance , fire ,floods, unusually severe weather , acts of God , acts of Government or broken machinery or equipment as a part of the tour .
PASSPORTS / VISAS
It is the responsibility of the tour member to ensure that his /her passport has at least 6 months’ validity upon returning to Malaysia and that relevant entry visa (s) have been applied for and obtained prior to the date of departure. Should the application be rejected and the tour member unable to travel, refund will be made but subject to Item 3. Foreign passport holder should be responsible for their own re- entry permit /visa into Malaysia.
REFUNDS / UNUSED SERVICES
No refunds can be made in respect of meals, sightseeing and tours, accommodation or any other services which are included in the tour price but not utilized by the tour member.
Tour prices are subject to change due to increase in airfares, hotel rates ,exchange rates, exchange rates , other costs government tax ,etc with or without prior notice .In event that final number of persons reduced from the original number quoted for , the tour fare is subject.
SINGLE TOUR PRICE
For single tour member travelling alone, the single tour price must be paid, either by choice or circumstance.
AIR TICKET AND EXTENSION OF STAY
Air ticket is a special ticket restricted to respective airlines. It is non–endorsable, non- transferable, non–reroutable and non–refundable (inclusive of utilized sector). Any alteration from the original itinerary is the sole responsibility of the tour member and the alternation is subject to the validity of the air ticket. Four Ocean Vacation Sdn Bhd and the alteration are subject to the validity of the air ticket. Four Ocean Vacation Sdn.Bhd and its associated agents will not be held responsible for any inconveniences caused and /or any extra expenses incurred.
Each tour member is allowed to check in with one suitcase luggage not exceeding 20 kilograms (44 lbs) on all commercial scheduled flights. Four Ocean Vacation Sdn.Bhd assumes no liability for any damage or loss of baggage.
Four Ocean Vacation Sdn.Bhd reserves the right to utilize any group photograph(s) taken during the tour for commercial purpose.
Purchase of a comprehensive travel insurance policy is strongly recommended.
All tour members are advised to seek medical advice before traveling.
Four Ocean Vacation Sdn.Bhd and its associated agents act only as agents for transportation companies, hotel contractors and other principals .All air tickets, vouchers and documents are issued to those terms and contracts under which such services are provided.
Every tour member participating in any tour or holiday organized by Four Ocean Vacation Sdn.Bhd or its associated agents will be regarded in every aspect as carrying his /her own risk.
Should there be any tour member whose act and conduct during the tour that is deemed to be unreasonable and detrimental to the enjoyment, interest, well-being and safety of other tour members well as to smooth running of the tour, the tour manager in charge possesses the full discretion to (1) deal with such person and /or (2) to ask such person to leave the tour .The decision of the tour manager is final and conclusive and Four Ocean Vacation Sdn.Bhd will not make refund for any uncompleted part of the tour.
Four Ocean Vacation Sdn.Bhd will not be held responsible if any tour member is prevent from traveling on an air- craft because in the opinion of any person in authority at the airport that the tour member appears to be intoxicated or drug afflicted and is deemed likely to cause discomfort to other passengers. Full cancellation charge will apply and no refund will be given. Any extra costs incurred in respect of alternative arrangements made will be borne by the tour member concerned.
Four Ocean Vacation Sdn.Bhd cannot accept any liabilities for the actions of those concerned with any aspect of optional sightseeing tours and other services bought and provided locally over which Four Ocean Vacation Sdn.Bhd no direct control has.
It is expressly agreed between the tour member and Four Ocean Vacation Sdn.Bhd that all courses of action(s) shall be at all times be guided and proceeded within the jurisdiction and territory of Malaysia regardless of the place or country in which a cause of actions arises.